headopk.blogg.se - Is the jabra headset compatible with nuance dragon software

TL DR You might also check out BigHand in lieu of Dragon. In the future, Genesys Cloud automatically sets up your headset profile as long as your headset is connected to your computer’s USB port.I wanted to weigh in yesterday, but I was swamped. You can now use the call controls built into your Jabra headset.

When Chrome displays the WebHID connection prompt, select your device and click Connect.

When Genesys Cloud displays the Additional Permissions Required prompt, click Yes.

Īfter making sure that you are using the latest version of the Chrome web browser.

Click Customize and control Google Chrome.

The Jabra headset can now take advantage of the WebHID feature built into Chrome (version 89.x or later). Set up the headset in the Chrome web browser

Enter a name in the Audio Controls – Profile Name box.

Verify that your headset appears as the default selection in the microphone and speaker boxes.

When Genesys Cloud prompts you to create a device profile, click Yes.

Connect your headset to a USB port on your computer using the USB adapter.

The Phone Settings panel opens. In the Audio Controls – Profile Name box, Use Computer settings appears.

From the Phone Details panel, click Settings.

In the title bar, click the Genesys Cloud icon.Īfter making sure that you are using the latest version of the Genesys Cloud desktop app.

To use a Jabra headset in the Genesys Cloud desktop app, you must be using the latest version of the app. Set up the headset in the Genesys Cloud desktop app

Note: Bluetooth Jabra headsets connected via a computer’s internal Bluetooth adapter do not support call control capabilities. To use the built-in call controls on a Jabra headset, you must have a WebRTC phone assigned to you and your Jabra headset must be connected via a wired USB connection or a Jabra USB Bluetooth adapter. *Available call controls depend on the capabilities of your particular Jabra headset model. The call control feature enables you to use the controls on the headset to perform basic call operations. However, call controls are only provided in the Genesys Cloud web browser client and the desktop app, they are not supported in the embedded clients. Genesys Cloud WebRTC supports the built-in call controls on Jabra headsets. (No other browsers are supported.) Call controls

You can use Jabra headsets in the Genesys Cloud desktop app, embedded clients, or when running Genesys Cloud from the Chrome web browser. Genesys Cloud provides support for Jabra headsets.